MeclabsAI

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Billing Policies ​

Platform policies governing billing cycles, payment terms, account management, refund procedures, and dispute resolution processes.

Billing Cycles ​

Subscription Billing ​

  • Monthly billing: Charged on the same calendar day each month
  • Annual billing: Charged upfront for 12 months with 15% discount
  • Billing date alignment: Subscriptions bill on the date of initial purchase
  • Proration: Applied when upgrading/downgrading mid-cycle

Add-On Billing ​

  • Org Member seats: $80/seat/month, prorated to subscription cycle
  • Customer Kits: $20/kit/month, billed with subscription
  • Credit top-ups: Immediate one-time charges at $0.0135/MLC

Payment Terms ​

Accepted Payment Methods ​

  • Credit/debit cards: Primary payment method via Stripe
  • ACH transfers: Available for annual contracts only
  • Net-30 invoicing: Annual contracts only, subject to credit approval

Payment Processing ​

  • Auto-renewal: Enabled by default for all subscriptions
  • Payment retries: Failed payments retry on days 3, 5, and 7
  • Grace period: 7-day grace period for failed payments before suspension

Currency and Taxes ​

  • Base currency: All prices in USD
  • Sales tax: Calculated based on billing address jurisdiction
  • Tax exemption: Requires valid exemption certificate submission

Account States ​

Active Account ​

  • Full platform access with all purchased features
  • Credit consumption and allocation per plan
  • Ability to purchase add-ons and upgrades

Grace Period (Days 1-7) ​

  • Trigger: Failed payment on renewal date
  • Access: Full platform access maintained
  • Notifications: Email alerts on days 1, 3, and 5
  • Resolution: Update payment method to restore active status

Suspended Account (Days 8-30) ​

  • Trigger: No successful payment after 7-day grace period
  • Read-only access: Can view but not modify agents/content
  • Customer Kits: External users maintain read-only access
  • Credit consumption: Halted for all users
  • Resolution: Payment restores full access within 24 hours

Cancelled Account ​

  • Voluntary cancellation: Access continues until end of billing period
  • Involuntary termination: After 30 days suspended without payment
  • Data retention: 90 days post-cancellation for recovery
  • Reactivation: Requires new subscription and payment

Refund Policy ​

Eligible for Refund ​

  • 21-Day Build Access Pass: Full refund if declined at day 21
  • Technical issues: Platform outages exceeding SLA guarantees
  • Billing errors: Duplicate charges or incorrect amounts

Non-Refundable ​

  • Used credits: Consumed MLC credits (including expired)
  • Partial months: No proration for voluntary mid-cycle cancellation
  • Annual plans: No partial refunds after 30 days
  • Service packs: Productized services once work has commenced

Refund Process ​

  • Request window: Within 30 days of charge
  • Processing time: 5-10 business days
  • Method: Original payment method only

Credit Policies ​

Credit Expiration ​

  • 90-day expiration: All credits expire 90 days from purchase/allocation
  • No rollovers: Expired credits cannot be recovered or refunded
  • Expiration tracking: Dashboard displays days remaining per credit batch

Credit Consumption ​

  • FIFO basis: Oldest credits consumed first
  • Pool priority: Plan credits → Kit credits → top-up credits
  • Overage handling: Automatic draw at $0.0135/MLC when pool depleted

Upgrade/Downgrade Policies ​

Plan Upgrades ​

  • Immediate activation: New features available instantly
  • Proration: Credit for unused time on current plan
  • Credit transfer: Unused pooled credits carry forward
  • Kit preservation: Included Customer Kits maintained or increased

Plan Downgrades ​

  • Effective date: Start of next billing cycle
  • Feature removal: Loss of higher-tier features at cycle end
  • Excess seats: Must reduce to new plan limits before downgrade
  • Credit adjustment: Pooled credits reduced to new plan allocation

Cancellation ​

  • Notice period: None required for monthly plans
  • Annual plans: No refund after 30 days
  • Access continuation: Maintained until end of current billing period
  • Auto-renewal disable: Can be set anytime before renewal date

Dispute Resolution ​

Billing Disputes ​

  • Initial review: Submit via support within 60 days
  • Documentation required: Transaction ID, amount, dispute reason
  • Resolution timeline: 10 business days for initial response
  • Escalation path: Email finance team if unresolved

Service Disputes ​

  • Service level credits: For outages exceeding 99.5% uptime SLA
  • Calculation: Prorated credit based on downtime duration
  • Application: Applied to next billing cycle automatically

Special Programs ​

21-Day Build Access Pass ​

  • Voucher Gate participants: $10,000 funded build value
  • Acceptance deadline: Must accept subscription by day 21
  • Decline consequences: Loss of all access and created content
  • Conversion terms: Standard subscription pricing applies post-acceptance

Partner/Reseller Billing ​

  • Commission structure: 40% lifetime commission on referred revenue
  • Payment terms: Net-45 for commission payouts
  • Minimum threshold: $100 for commission disbursement
  • Chargeback policy: Commissions reversed for refunded sales

Compliance ​

Data Protection ​

  • Payment data: PCI DSS compliant via Stripe
  • Billing records: Retained for 7 years per regulatory requirements
  • Access logs: Available for audit upon request

Regulatory Compliance ​

  • Sales tax registration: Maintained in applicable jurisdictions
  • International billing: Compliant with local payment regulations
  • Export controls: Restricted access in sanctioned countries

Policy Updates ​

Notification Requirements ​

  • Material changes: 30-day advance notice via email
  • Price increases: 60-day notice for existing customers
  • Grandfathering: Two-year price lock for annual subscriptions

Acceptance ​

  • Continued use: Constitutes acceptance of updated policies
  • Opt-out: Cancellation before effective date avoids new terms