Seats and Customer Kits

Overview

The MECLABS AI platform provides two distinct seat types to support both internal team collaboration and external customer deployment. Organization Members serve internal teams while Customer Kits enable external monetization through resellable AI product seats.

Seat Types

Organization Members (Internal Seats)

Organization Members are internal team seats for platform subscribers:

• Purpose: Enable team collaboration on AI product development
• Credit Model: Draw from organization's pooled MLC credits
• Pricing: $80/seat/month when added beyond plan inclusions
• Access: Full platform features based on subscription tier

Customer Kits (External Seats)

Customer Kits are resellable external seats for end-user deployment:

• Purpose: Monetize AI products through external distribution
• Credit Model: Each kit includes isolated 1,000 MLC credits
• Platform Price: $20/kit/month
• Resale Model: Partners typically mark up to $49-99/month
• Deployment: Via Agent Delivery System (ADS) widgets

Plan Inclusions

Each subscription tier includes base allocations:

Tier	Organization Members	Customer Kits	Pooled Credits
Build ($495/mo)	5 seats	0 kits	6,000 MLC
Sell ($995/mo)	12 seats	10 kits	18,000 MLC
Scale ($2,995/mo)	30 seats	45 kits	75,000 MLC

Customer Kit Economics

Platform Side

• Base Cost: $20/kit/month
• Included Resources: 1 login + 1,000 MLC credits
• Raw Compute Value: $10 (1,000 MLC � $0.01)
• Platform Margin: ~45% after Stripe and infrastructure costs

Partner Resale Model

Partners leverage Customer Kits for revenue generation:

1. Acquisition Cost: $20/kit from platform
2. Typical Resale: $49/kit (recommended minimum)
3. Partner Gross Margin: $29/kit (~59% margin)
4. Value-Add Opportunities:
   • Bundle with training or support
   • Package multiple kits for enterprise deals
   • Include in managed service offerings

Usage Patterns and Breakage

Customer Kit usage varies by deployment type:

• Light Usage (<300 MLC/month): Knowledge base queries, FAQs
• Average Usage (300-700 MLC/month): Active customer support
• Heavy Usage (700-1,000 MLC/month): Complex workflows, data processing

Unused credits create additional margin through breakage, improving effective margins to 55-65%.

Deployment Architecture

Customer Kit Activation Flow

1. Allocation: Platform subscriber assigns kit to customer
2. Provisioning: Unique login credentials generated
3. Credit Activation: 1,000 MLC credits allocated to kit workspace
4. ADS Integration: Kit linked to specific Agent Delivery System
5. Usage Tracking: Isolated consumption monitoring per kit

Access Management

Customer Kits maintain separation from organization resources:

• Isolated Workspaces: Separate from organization data
• Independent Credits: No access to organization's pooled credits
• Scoped Permissions: Limited to assigned ADS deployments
• Usage Analytics: Per-kit consumption tracking

Scaling Strategies

Build � Sell Progression

Transition when ready to deploy externally:

• Start with internal team development (5 Organization Members)
• Deploy first Customer Kit for pilot customer
• Upgrade to Sell tier for 10 included kits
• Access Stripe integration for direct monetization

Sell � Scale Progression

Expand when customer demand grows:

• Exceed 10 Customer Kit deployments
• Need enterprise-grade integrations (MCP)
• Require advanced analytics across deployments
• Scale to 45 included kits with Scale tier

Integration Points

With Agent Delivery System (ADS)

Customer Kits integrate directly with ADS deployments:

• Each kit maps to specific ADS widget instance
• Credits consumed through widget interactions
• Real-time usage tracking per deployment
• Multi-tenant isolation maintained

With Billing System

Automated billing workflows:

• Monthly kit allocation based on plan tier
• Overage kits billed at $20/month
• Usage tracking for credit consumption
• Automated invoice generation via Stripe

With Partner Program

Customer Kits enable the 40% lifetime commission model:

• Partners resell kits to their customers
• Platform handles infrastructure and compute
• Partners retain customer relationship
• Commission tracked through partner dashboard

Best Practices

For Platform Subscribers

1. Start Small: Test with 1-2 Customer Kits before scaling
2. Price Strategically: Consider $49-99 range based on value delivered
3. Monitor Usage: Track kit consumption to optimize pricing
4. Bundle Value: Package kits with training or support services

For End Customers

1. Usage Optimization: Choose appropriate AI models for tasks
2. Credit Management: Monitor consumption against 1,000 MLC monthly allocation
3. Feature Requests: Work with provider for custom workflows
4. Scaling Path: Request additional kits as usage grows

Technical Implementation

Data Model

Customer Kits maintain distinct data structures:

interface CustomerKit {
  id: string;
  organizationId: string;
  name: string;
  adsDeploymentId: string;
  credits: {
    allocated: number; // 1,000 MLC
    consumed: number;
    expiresAt: Date; // 90 days from activation
  };
  customer: {
    email: string;
    loginId: string;
  };
  status: "active" | "suspended" | "expired";
  createdAt: Date;
  activatedAt: Date;
}

Usage Attribution

Credits consumed through Customer Kits are tracked separately:

interface KitUsageEvent {
  kitId: string;
  organizationId: string;
  adsDeploymentId: string;
  provider: string;
  model: string;
  inputTokens: number;
  outputTokens: number;
  mlcConsumed: number;
  timestamp: Date;
}

Upgrade Triggers

Organization Member Limits

Upgrade when team growth exceeds inclusions:

• Build � Sell: Team grows beyond 5 members
• Sell � Scale: Team exceeds 12 members
• Add-on Option: $80/seat/month for additional members

Customer Kit Demand

Scale up as external deployment grows:

• Build � Sell: First customer kit deployment
• Sell � Scale: Exceeding 10 customer kits
• Add-on Option: $20/kit/month for additional kits

Future Enhancements

Planned Features

• Kit Bundles: Volume discounts for bulk purchases
• Usage Tiers: Variable kit sizes (500, 1000, 2000 MLC)
• Auto-renewal: Automated kit credit refresh
• White-label Options: Custom branding for partner kits
• Analytics Dashboard: Advanced kit performance metrics

Strategic Considerations

• Potential for tiered kit pricing based on included credits
• Introduction of enterprise kit packages
• Cross-kit credit pooling for large deployments
• Partner-specific kit configurations

Related Features

• Billing Subscription Tiers - Platform tier structure and progression
• MLC Credit System - Credit architecture and consumption model
• Agent Delivery System - Widget deployment platform and tier structure
• Partner Program - 40% lifetime commission structure
• Usage Tracking - Consumption monitoring and analytics